Service Desk
How can you get to the point of being able to act effectively and immediately? From capturing incidents and requests, to good customer communications, to incredible effective operational performance you can count on us deliver outstanding services to your clients. We provide remote support and diagnostics using well-known industry standards and problem management processes based on ITIL best practices.
Our Service Desk team combines experience and technical expertise to meet your expectations. We use state-of-the-art technology platforms to facilitate the report of incidents and then, we respond and make sure it gets through resolution.
You will expect a totally proactive approach to resolve incidents and problems fast by:
- Metrics and dashboards in order to provide service level status reports
- State-of-the-art tools to facilitate incidents and problem reports
- Updated status reports
- Audit trail maintenance of all incidents and problem actions
- Making sure the customer’s expectation are being properly set – Service Level Management
- Ensuring that infrastructure bottlenecks are properly engineered for – Capacity Management
- Ensuring that known errors are captured and published effectively – Problem Management
Our goal is ultimately about enabling Service Desk to be the face of your organization’s quality.