ITSM as a Service

Your organization and your needs are unique, so we make sure to deliver a quick to implement solution that provides real return on your investment and high service value. We combine ITIL best practices, methodologies and state-of-the-art tools to make sure your system availability and service levels meet or exceeds customer satisfaction.

Our services include:

Configuration Management
Change Management
Release Management
Incident Management
Problem Management
Service Desk Management

The implementation of ITSMaaS provides your IT department with:

Operational costs reduction
Improved productivity and higher quality of service
Infrastructure monitoring, upgrades and maintenance
Software license and implementation cost elimination
Bilingual support – English and Spanish
Priority-based queuing and escalation
Metrics and dashboards for service level reporting
IT issues managed to a single point of contact
Measured ROI
State-of-the-art platform to facilitate the submission and tracking of issues