ITSM / ITIL Assessment

The IT Rocket ITIL Assessment is designed to provide you with a fact-based process maturity assessment based on your specific organization needs. This includes a roadmap with where your ITSM processes are today, where they need to be and how to get from here to there.

The key expectations you will get are:

• A cost effective contrast and comparison of client’s current processes, procedures and policies with the best practices described in the IT Service Management framework
• Prioritization of the ITIL processes that enhance buy-in and showcase the value of the ITSM process improvement effort
• High-level analysis and conversation starters that highlight the path toward the design and implementation of processes, policies and procedures that support robust ITIL “ business intelligence “ and audit capabilities
• Measurable ROI for the process improvement
• Develop a desired future state of IT and the services it needs to provide